An added Service here at The Animal Park Marketplace, you may shop online and pick up your order at one of your local Animal Park locations. When checking out select 'Pickup Local' and the location you would like to pick it up at.
If you need someone else to pick up the order for you, just let us know in the comments on the checkout screen who will be picking up the order. All the information provided will never be used for marketing purposes. Once your order is ready for pickup you will receive an email confirming you can come in and pick up your order. We will send you a Thank You email confirming your order was picked up. We are happy to provide our customers with a convenient curbside pick-up option from our store in Bountiful or Riverdale, UT when shopping with us! Stop by or give us a call for more information!
FREQUENTLY ASKED QUESTIONS
How do I know if an item is eligible for pick up?
The 'in-store pickup' option will be indicated on the product page and in the shopping cart if the product you’ve selected is eligible for pick up.
When do I pick up my order?
Items that are in-stock can usually be picked up the same or next day if your order was placed near store closing or when the store is closed. Once your order is ready, we will send you a 'Ready for Pick Up' email, usually within 1 hour. Store hours vary and are available in the 'select store' option during checkout. Store hours are also available on your Ready for Pickup email.
Can I have someone else pick up my order?
If you need someone else to pick up the order for you, just let us know in the comments on the checkout screen who will be picking up the order. As well as having them bring a government-issued ID & a copy of your ‘Ready for Pickup’ email.
Where do I go and what do I bring with me to the store?
Go to the first register and bring a government-issued ID. For faster checkout, bring your ‘Ready for Pickup' email in print or on your mobile phone. An associate will retrieve your order for you.
Can I use coupons for an order placed online for in-store pickup?
Coupons are not currently accepted for in-store pickup orders.
How long do I have to pick up my orders?
Orders not picked up within 5 days will be returned to stock and we will issue a refund. Refunds will only be made on the original form of payment and may take 3-5 business days to appear on your statement.
How do I cancel or return my purchase?
Please contact us at (801) 393-7275
To return an item, go to your local Animal Park Marketplace store. Please review our Return Policy.